IVRs stands for Interactive Voice Response System and it is an efficient technology for identification, segmentation, and routing of incoming calls to the designated departments. Meaning, IVR service is a technology that allows businesses to greet customers with a pre-recorded voice and route calls to the right departments based on the caller’s input. An intelligently designed IVR system can reduce the human intervention required to solve customer queries.
A well-developed, intelligent, Cloud IVR system allows a business to reduce costs while improving customer engagement and satisfaction.
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