Faster customer redressal with Interactive Voice Response service

Interactive Voice Response service is simple telephony facility that enables identification, segmentation and routing of incoming calls to designated departments or the right agents.

Equipped with clear instructions and messages an IVR system can greatly reduce call center costs and improve efficiency in any company

Why should you choose our IVR service?

Our IVR service is equipped to manage high volumes of calls, is cost effective, can automate outbound call campaigns, prioritizes and routes calls fast and can even serve callers after business hours. The tool greets callers and directs them with clear instructions to route their calls to the right agent promptly.

Features of Virtual Mobile Number Service

No hardware purchase
Now set up your automated IVR system almost overnight as we eliminated all the hassles of installation, maintenance and operation with our hosted PBX service. Get convenient features like automated attendant, auto hold and redial, directory and more
Acknowledgement SMS notification
Let your callers know you’ve got their call with a SMS of acknowledgement for smooth operations. Offers easy polling, surveys, call back request generation etc. with automated notification system.
CDR Log can track your business calls
This way you know which calls need to be redialed and can provide better customer satisfaction. Keep track of your agent’s performance through a transparent tracking method
Remote diagnostics and support
Anytime, anywhere trouble shooting of your technical problems. Zero down time with 24*7 maintenance promised.
Route calls to priority agent
Easy routing of your call to the agent requested for fast redressal of problems. Increases client retention by promoting a sense of relationship amongst their priority service agent and prompt action.
IVR Designer allows use of extensions
You can transfer calls to an extension or a department or group. You can use VOIP extensions or physical extensions.

Benifits of Hosted Virtual Phone Number Solution

  • Pay-as-you-grow allows you to start with 2 ports and scale upto 480 ports as your business grows
  • Hosted Virtual Number is a cloud based service with no hardware purchase
  • CDR Log can track your attended or unattended business calls
  • IVR Designer allow you to route your calls according to your business need
  • Remote diagnostics and support
  • Port setting can be changed on the fly
  • Hosted Virtual Number helps you increase your profitability and expanding business
  • 24*7 Connectivity.
Need help? Call us 24/7 at 7666-155-888