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Interactive Voice Response (IVR) Service

PRP Services offers cloud hosted virtual mobile number solution that helps customers connect to the right department in any organization/business with the least cumbersome process and the shortest span of ensures no business opportunity is lost due to process bottlenecks.

A major chunk of the business comes through phone calls and if any call goes unanswered, it simply means you are missing out on possible leads. With a hosted IVR system in place, you can sleep in peace knowing that no calls would bounce off to your competitors!

How Interactive Voice Response (IVR) Works?

IVR relies on pre-recorded questions and responses for interacting with callers; it then directs the calls to appropriate human agents. The IVR system allows caller to input an option from a set voice-recorded menu using keypad responses and with which, the incoming telephone calls are routed to the relevant department.

How Interactive Voice Response work?

Beneifits of Hosted Virtual Phone Number Solution

  • Pay-as-you-grow allows you to start with 2 ports and scale upto 480 ports as your business grows
  • Hosted Virtual Number is a cloud-based service with no hardware purchase
  • CDR Log can track your attended or unattended business calls
  • IVR Designer allow you to route your calls according to your business need
  • Remote diagnostics and support
  • Port setting can be changed on the fly
  • Hosted Virtual Number helps you increase your profitability and expanding business
  • 24*7 Connectivity.

Features of Virtual Mobile Number Service

  • Multi-tenancy System
  • Call Recording
  • Priority Agent
  • Click-To-Call
  • Acknowledgement SMS Notifications
  • Real-time call logging
  • Caller white-listing & blocking
  • Voice-mail duration customize
  • Office Hours Configuration(Day, Time, Holiday, Department)
  • Advanced Call Routing
  • Caller white-listing & blocking
  • Fallback action allow you, “Not to lose single Business Call"

Enquiry Now

Please fill in the enquiry form if you would like to use our services.

Need help? Call us: 7666-155-888